Step 1: Call 000 if it is an emergency
In an emergency, call 000 before getting in touch with Karmo.
Step 2: Complete a Karmo Damage Report
In the event of an accident, you are required to complete a Damage Report while still onsite. You can access our online Damage Report on the button below.
Photos required
Please be thorough when taking notes/photos/video of the accident scene, cross streets, landmarks, the direction of travel and car damage, as this information will help you complete a damage or incident claim.
Driver details required
In the event you have been in a multi vehicle accident, please ensure you collect the third-party’s details while on site of the accident as you will need these details to complete the form.
You will need the following details of anyone involved:
Contact details
Vehicle details and registration
Insurance details
Licence details (photo) of other drivers involved (name and address)
If the other driver is not the owner of the vehicle, please collect the name of the owner.
Next steps
Once you have submitted the form, please keep an eye on your SMS and emails. Karmo will communicate additional steps depending on the nature of the incident.
Your safety is our top priority, so rest assured that we will handle your report with care and professionalism.
We require driver details and accident photos
If it is safe to do so, do not leave the scene of the accident until you have collected the details of everyone involved, and have taken photos of the damage and surrounding area.
Step 3: Access Roadside Assistance
Visit the roadside assistance page for relevant phone numbers.
Getting back into a new vehicle
A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if there were material breaches of our terms and conditions.