Your subscription will include a Weekly Kilometre Allowance (also referred to as a mileage allowance). Our weekly allowances are generous, and most customers can drive without needing to worry about exceeding these limits.
Exceeding the Weekly KM Allowance
Like a smart metre for your home electricity, Karmo keeps track of your weekly kilometres driven, by remotely syncing with your car's onboard computer system.
Excess KM Fees are calculated weekly and are added to your next subscription payment if these are incurred. This fee is charged for each KM in excess of your allowance; the applicable charge rate for each KM in excess is outlined in your Subscription Agreement.
For Subscription customers, you may be entitled to a refund of these fees at the end of your subscription. Please see Refunds for Excess KM Fees for more details.
Excess KM Fee Notifications
If you have incurred excess KM fees, you will receive a notification prior to your next weekly payment.
If we notice that you consistently exceed the Weekly Kilometre Allowance, we may need to discuss this with you. In such cases, we may request the vehicle to be returned or initiate a contract renegotiation to find a solution that best fits your needs.
Refunds for Excess KM Fees - Subscription customers only
When you return your vehicle, we will calculate your Total KM Allowance across the lifetime of your subscription and your actual kilometres travelled. If your actual kilometres travelled falls within your Total KM Allowance, you will be refunded the excess payments.
Total KM Allowance = Weekly KM Allowance * subscription duration (weeks).
A 12 week subscription with a 385 KM Weekly KM Allowance has a Total KM Allowance of 4,620 KM.
Example Scenario
On average, Anthony drives 230 KM each week in his Karmo vehicle.
It’s the school holidays, and he decides to go on a short road trip up the coast with his family. That week, his total distance travelled is 440 KM.
His Weekly Kilometre Allowance is 385 KM, and therefore, he is 55 KM over his allowance.
His Excess KM Fee is $0.30/km, and he is charged an additional $16.50 on his next scheduled payment.
However, Anthony doesn’t exceed his Weekly Kilometre Allowance for the remainder of his subscription. When he returns his car to Karmo, he is refunded the $16.50 charge, as his actual kilometres travelled is within his Total KM Allowance.
Rideshare Customers
The maximum Weekly Kilometre Allowance plan available is 1,500 KM. Weekly excess mileage fees are charged as they are incurred and not eligible for refunds at the end of the subscription period.