In the unfortunate event of an incident, here is the process to follow:
Contact your local Karmo Hub to report the incident as soon as possible.
If the vehicle is safe to drive, return the vehicle to your local Karmo hub during open hours
If the vehicle has been towed, please provide information of where the vehicle has been sent as soon as possible.
A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
Complete the incident form provided by Karmo, and submit back to your local Karmo Hub as soon as possible.
Once the vehicle and form is assessed by Karmo, we will submit the claim and manage the insurance process.
The Damage Excess Fee is then payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.
Please remember to prioritise safety in the event of an incident and immediately contact your local Karmo Hub for assistance.