Karmo’s terms and conditions require that tolls be paid directly to the toll operator. This helps keep variable weekly costs to a minimum and help our customers budget for their subscriptions with ease. To make it easier for you, we strongly recommend fitting a toll tag to your vehicle. An administration processing fee is applicable to any unpaid tolls, that we receive on behalf of your vehicle. In such cases, you will be charged the unpaid toll charges and the administration charging fee on your next weekly payment.
How much is the administration processing fee for tolls and how can I avoid it?
The administration processing fee is $5 for each notice we receive. We have reduced the administration fee to $0.50 until November 14, 2024 to keep your costs as low as possible and to allow you time to order and install a toll tag. To ensure a seamless experience and avoid incurring the administration processing fee, we kindly request that you have a toll tag in the vehicle at the earliest.
Why are we moving to toll tags? What's the difference?
Unfortunately as of October 11, 2024 Karmo cars will need to stay on the Karmo account to ensure there is a fall-back for unpaid tolls. You will need to get a toll tag to ensure tolls are nominated to you before they reach us. Unlike toll tags, a toll account is linked to the rego and you risk accidentally receiving toll charges even after you've moved into another car. So, if you've already linked your car to your toll account you will need to unlink it and get a toll tag moving forward.
Need more information or have additional questions?
If you have any questions or require further information about the administration processing fee or getting a toll tag, our dedicated customer support team is ready to assist you. Please feel free to reach out to us, and we'll be happy to help.